© QuartSLab 2009

Quartz Crystals
 
Here are some of the most frequently asked questions - not necessarily in order of frequency!
      • Do you still make crystals?
      • What can Quartslab do for me if you donít have the crystal specifications for my equipment?
      • You are on the other side of the world how can you help us?
      • How can we pay you?
      • Do you accept company orders?
      • What is your preferred method of receiving orders?
      • You quote a delivery time of 10 days is this realistic?

Q

Do you still make crystals?

A

Yes we do. Of course the market has changed in the 35 odd years that we have been trading but we have changed along with it. We originally specialised in the manufacture of crystals for the 2 way radio community but now we supply to a wider market

Q

What can Quartslab do for me if you donít have the crystal specifications for my equipment?

A

Whilst we have specifications for a huge range of different types and makes of equipment there is always an equipment which we have never heard of before. There are a number of things we can do:

  1. We have close associations with other crystal manufacturers and may be able to obtain the specifications from them.
  2. If working samples are available we can measure those and duplicate the specifications.
  3. Guess! Not as bad as it might sound. We have been in business for a long time and therefore are often in a position to make informed guesses on specifications. Of course we would prefer not to do it this way.

Q

You are on the other side of the world how can you help us?

A

No problem, exporting crystals has been a major part of our trade since the company was formed so our crystals are in use globally.

If the order is urgent we can ship by UPS, DHL or any courier of your choice.

Q

How can we pay you?

A

Our preferred method of payment for all customers is by Credit Card or transfer using the Pay Pal system.

Since July 2009 we have returned to the UK,  our reference currency is therefore Sterling. We  now quote and invoice in Sterling for all customers.

If necessary we can accept payments by direct credit into our account.

Q

Do you accept company orders?

 A

Yes and no

Since December 2008 we have not offered account facilities. Our terms are strictly cash with order. We prefer payment by Credit Card/Pay Pal at the time of ordering.

Q

What is your preferred method of receiving orders?

A

Email or Post in that order but it does not really matter, we are just pleased receive your orders (see ordering info). We can also provide quotations by telephone.

Q

You quote a delivery time of 10 days is this realistic?

A

Yes, in 2005 a survey of a random 3700 invoices showed an average time of 7 days between receiving the order and the goods being dispatched. Of course this is not guaranteed as our normal service but it does indicate that the 10 working days quoted was easily achievable.

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